Frequently Asked Questions

Our company has used the payment on delivery method in the past, as there have been many requests for payment on delivery in the past. However, this method was removed because it was abused a lot and caused damage to our company. For this reason, we do not accept payment at the door.

You have the right to return orders placed on our website within 14 days (except for personalized products and outlet products). Legally, there is no right of return for personalized products. Returns are not accepted for personalized products and outlet products as they cannot be resold. Please pay attention to these points when ordering. You can visit our Return & Exchange Policy page to review our return policies in detail.

Personalization is available on almost all of our products.

We do personalization with a laser printing machine.

We can print names, handwriting or photos on the product you want to buy.

If you would like to get more information, you can write to us via chat or send an e-mail to info@convolantis.co.

We have wholesale sales for all our products. We produce all our products ourselves. To get information about wholesale sales, you can write to our e-mail address info@convolantis.co or our WhatsApp line at 08503083402, including product and quantity information, and we will get back to you as soon as possible.